Enterprise Technology Leadership Summit Las Vegas 2024

Understanding employee and teams’ experience is vital for leaders, especially in today's tech-driven landscape, as it directly influences customer satisfaction and organizational success. The swift digital evolution of employee experience, propelled by remote work and increased communication demands, underscores the crucial role of cognitive load in understanding and improving team health and performance.

Cognitive overload arises when demands exceed our working memory capacity, akin to a computer overwhelmed by too many open files, resulting in poor decision-making, decreased productivity, and burnout. At team level, there are a myriad of factors that influence cognitive load, but through our research we have boiled them down to 4 key areas of concern for knowledge-intensive teams: Team Characteristics, Task Characteristics, Work Processes & Practices, and Work Environment & Tools. Addressing the top cognitive load drivers in these 4 areas has shown to correlate strongly with higher work satisfaction, reduced turnover, and a decrease in employee burnout.

In this talk Dr. Laura Weis will share the science and research behind these novel insights into team cognitive load, and Manuel Pais will share practical examples and approaches based on Team Topologies for leaders to keep team cognitive load in check, especially during transformation initiatives with high business expectations. Join to learn how why socially and performance minded organizations are including science and data-driven team cognitive load assessment and evolution in their toolbelt, paving the way for healthier, more engaged teams that deliver sustainable business results with adequate support and workplace environment.