Enterprise Technology Leadership Summit Las Vegas 2024: Full Schedule

8:45am PDT

Opening Remarks

Tuesday August 20, 2024 8:45am - 9:05am PDT

Speakers

Gene Kim

Founder, Author, IT Revolution

Gene Kim has been studying high-performing technology organizations since 1999. He was the founder and CTO of Tripwire, Inc for 13 years, an enterprise security software company. His books have sold over 1 million copies — he is the author of the WSJ bestselling book The Unicorn... Read More →

Jeff Gallimore

CTIO, Excella

Blessed to be the Chief Technology and Innovation Officer and a co-founder of Excella. Honored to be an advisor to IT Revolution. Jack of all trades and interested in all of them. Geek at heart. I’m a Renaissance man, husband, father, son, and brother. Working out keeps me young... Read More →

Tuesday August 20, 2024 8:45am - 9:05am PDT
Azure Ballroom

Plenary

9:05am PDT

Technology Leadership at Southwest Airlines

Tuesday August 20, 2024 9:05am - 9:25am PDT

Azure Ballroom

Speakers

Lauren Woods

Senior Vice President & Chief Information Officer, Southwest Airlines

Lauren Woods provides strategic and innovative Leadership as Senior Vice President & Chief Information Officer for Dallas-based Southwest Airlines, the nation's largest airline in terms of domestic Customer boardings. Lauren's vision is to provide Southwest with the most reliable... Read More →

Tuesday August 20, 2024 9:05am - 9:25am PDT
Azure Ballroom

Plenary

9:25am PDT

How SiriusXM Built a Next-Gen Streaming Platform for 34 Million Subscribers in Less Than a Year

Tuesday August 20, 2024 9:25am - 9:45am PDT

Azure Ballroom

How do you transform your flagship subscription service when you’ve got 34 million subscribers, and you need to build a next-gen streaming platform from the ground up? How do you drive a culture of engineering excellence when you’ve got less than 12 months until your Wall Street deadline?

SiriusXM is the leading audio entertainment company in North America. We’re a $9 billion business, with 150 million listeners enjoying curated music channels, on-demand talk shows, and live sports play-by-play. We wanted to do more for our subscriber base, and in 2022 we decided to move SiriusXM from satellite radio to an online streaming platform, by the end of 2023.

In 12 months, we ramped up an entirely new engineering organization, distributed across North America and Europe. Our 40 platform services teams built from scratch a cloud technology architecture that’s event-driven, multi-region, and super slick. At the same time, our ecosystem reliability teams leveled up our culture with observability as code, monthly chaos testing, and engineering scorecards. And in November 2023, we successfully launched our next-gen app, on Android, iPhone, Alexa, and more.

We’re Ben and Rachel, the VP of Services Engineering and the VP of Ecosystem Reliability at SiriusXM. We’d like to share with the ETLS community how we approached leadership at scale, our successes, and our lessons learned. You’ll take away from this session the scaling antipatterns we avoided, how we gave our teams technical alignment with maximum autonomy, and how we built reliability into our platform services through cross-team collaboration.

Speakers

Ben Manning

VP Services Engineering, SiriusXM

Ben Manning has been VP of Platform Services at SiriusXM for two years. He is a visionary technology leader committed to cutting-edge technology solutions, engineering excellence, and autonomy at scale. His leadership style is rooted in 8 years of service in the Navy SEALs and 4 years... Read More →

Rachel Uhrig

VP of Ecosystem Reliability, SiriusXM

Rachel Uhrig is VP of Ecosystem Reliability at SiriusXM. She’s accountable for instilling a world-class culture of engineering excellence across 10s of teams in client, backend, and platform engineering. She’s an intersectional technology leader who creates amazing user experiences... Read More →

Carol Gastal

Engagement Manager, Equal Experts

Carol Gastal is the Equal Experts engagement manager at SiriusXM. She's a technology leader who specialises in sensibility, empathy, and urgency. She's accountable for Equal Experts delivery outcomes at SiriusXM, with consultants distributed across North America and Europe in co-sourced... Read More →

Tuesday August 20, 2024 9:25am - 9:45am PDT
Azure Ballroom

Plenary

9:45am PDT

Data - The Land DevOps Forgot

Tuesday August 20, 2024 9:45am - 10:05am PDT

Azure Ballroom

Speakers

Michael Nygard

VP, Data Engineering, Nubank

As an innovative IT Transformation Leader, I enjoy working with companies that are technically progressive while I apply novel technology and systems thinking to realize business objectives. As a relentless problem solver and advanced systems thinker, I bring a blend of theory, practice... Read More →

Tuesday August 20, 2024 9:45am - 10:05am PDT
Azure Ballroom

Plenary

10:05am PDT

John Deere's Transformation - Learnings on being Value Driven and Employee Centric

Tuesday August 20, 2024 10:05am - 10:25am PDT

Azure Ballroom

John Deere continuously refines our technology focused transformation strategy and operating model. In this talk, we'll share key learnings on how being value & data driven and employee centric drives our focus and outcomes.

Speakers

Amy Willard

IT Director, Global IT Strategy & Transformation, John Deere

Amy has 20 years of experience working in technology across multiple product segments and technology stacks. Her passion is helping John Deere transform how we work by focusing on Agility, Developer Experience, Technology Modernization, Quality, Technology Business Management, Product... Read More →

Justin Thomsen

Group Product Manager - Developer Experience Platforms, John Deere

Justin has a long history of working to improve how software is delivered, make it easier for software engineers to default to best practices, and generally improve the lives of software engineers.

Adam Brunner

Principal Software Engineer and Group Product Manager for Developer Advocacy, John Deere

I am a Principal Software Engineer and the Group Product Manager for Developer Advocacy at John Deere. With over 15 years of experience, I started my career as an application developer focusing on solutions in the agronomic data space. My work involved analyzing vast amounts of data... Read More →

Tuesday August 20, 2024 10:05am - 10:25am PDT
Azure Ballroom

Plenary

10:25am PDT

3 Ways You’re Screwing Up Platform Engineering - And How to Fix It

Tuesday August 20, 2024 10:25am - 10:45am PDT

Azure Ballroom

Why is it so easy to screw up platform engineering, and how do you undo the damage?

Platform engineering… it’s the trendy new buzzword. For a thing we've all been doing for years, ever since someone said, 'What if we re-did Solaris zones but called it Docker instead?' It means building an internal engineering platform for your digital services or data pipelines. It allows you to scale teams up and down, and supercharge their abilities to deliver outcomes.

But here's a thing that nobody likes to talk about. It’s easy to totally screw up platform engineering. When that happens, there’s a huge negative impact on your engineering culture, and your teams aren’t able to achieve their goals. So how do you avoid screwing up, and if it does happen to you, can you actually fix it?

I’ve spent years in platform leadership roles, building internal engineering platforms at different scale-ups and enterprise organizations. I’ve had successes, and I’ve had failures. I’ll cover these screw-ups, and how to escape them:

1. Power tools - teams spend all their time configuring Kafka, Kubernetes, Istio, etc., because the platform is based on overpowered, unnecessary tech
2. Technology anarchy - N teams do the same task in N different ways because the platform has insufficient opinions on tech choices
3. Teams as tickets - teams have to interact with the platform team via tickets, injecting per-ticket queuing delays into their delivery timelines

And I’ll explain why all of these can be traced back to a scaling problem, the granddaddy screw-up of platform engineering - your mindset is platform as a project, not as a product.

Speakers

Steve Smith

Head of Scale, Equal Experts

Steve is the Head of Scale at Equal Experts and advises clients worldwide on leadership in delivery, operations, and culture at scale.Steve has played key roles in multiple digital transformation programs. He was a leader on a 60 team/600 microservices programme for a UK government... Read More →

Tuesday August 20, 2024 10:25am - 10:45am PDT
Azure Ballroom

Plenary

10:50am PDT

30-Minute Break

Tuesday August 20, 2024 10:50am - 11:20am PDT

Expo Hall

Tuesday August 20, 2024 10:50am - 11:20am PDT
Expo Hall

Break

11:20am PDT

Innersource improves Delivery Experience

Tuesday August 20, 2024 11:20am - 11:50am PDT

Capri 6

Software Delivery Experience is critical for highly regulated institutions due to high stakes in security, regulatory compliance and customer trust. Efficient software delivery helps maintain competitive advantage by enabling institutions to quickly adapt to innovations while adhering to strict regulatory standards and minimizing operational risks. In this talk, Ragha Vema (Principal Engineer - Delivery Experience) and Brittany Istenes (Open Source Strategist) from Fannie Mae would like to talk about the inception of the open source program office at Fannie Mae and the role of open source program office to improve Software Delivery by providing avenues to improve collaboration, adoption of open source practices and foster a culture of continuous improvement through the Innersource initiative. We will focus on some of the key projects in this regard that were implemented through the innersource initiative, showcasing the approach, outcomes, insights gained, and journey ahead.

Speakers

Brittany Istenes

OSPO Strategist, Fannie Mae

Brittany started her career as an elementary school educator which then led to a path of tech. Since then, she's become a driving force in fostering collaboration and leading open-source initiatives. At Fannie Mae, she's played a crucial role in sharing best practices for open source... Read More →

Raghavendra Vema

Software Engineering Principal, Fannie Mae

Software Delivery Experience Advocate, Developer, Mentor, Open Source Enthusiast and DevSecOps Evangelist!

Tuesday August 20, 2024 11:20am - 11:50am PDT
Capri 6

Breakout

11:20am PDT

Matching Product Management, Engineering Management and Solution Architecture with Team Topologies

Tuesday August 20, 2024 11:20am - 11:50am PDT

Capri 8

The alignment between product management, engineering management, and solution architecture is critical for the success of any organization. However, achieving this alignment can be challenging, especially when teams are structured in traditional silos, lack clear communication channels and are not product oriented.

In this talk, we show how introducing Team Topologies can be utilized to bridge the gap between product management, engineering management, and solution architecture, offering a structured approach to organizing teams and interactions within an organization, fostering collaboration, innovation, and agility.

We will demonstrate how to structure product management, engineering management, and solution architecture roles, and provide practical strategies for implementing and adapting Team Topologies within the organization and product teams.

The presentation will also explore some common pitfalls and challenges to watch out for, along with strategies for overcoming them, driving innovation, improving productivity, and delivering value to customers.

Speakers

Marcelo Ancelmo

Head of Solution Architecture, KPMG Switzerland

Marcelo S. Ancelmo has 22 years (and counting) of IT experience and has done a bit (or would it be a byte) of everything.A good old-fashioned troublemaker, he started his professional career as a Java programmer, played many architecture games (which he still does today), worked into... Read More →

Tuesday August 20, 2024 11:20am - 11:50am PDT
Capri 8

Breakout

11:20am PDT

Presentation by Austin Puckett, CLEAR

Tuesday August 20, 2024 11:20am - 11:50am PDT

Azure Ballroom

Speakers

Austin Puckett

Director of Engineering, CLEAR

As an engineering leader at CLEAR, my role involves steering the development of cutting-edge biometric solutions that streamline customer experiences across numerous U.S. airports and venues. CLEAR's identity platform, powered by over 22 million members, is redefining security and... Read More →

Tuesday August 20, 2024 11:20am - 11:50am PDT
Azure Ballroom

Breakout

11:20am PDT

TBA

Tuesday August 20, 2024 11:20am - 11:50am PDT

Capri 10

Tuesday August 20, 2024 11:20am - 11:50am PDT
Capri 10

Breakout

11:50am PDT

Agile Coaching with Impact: What coaching advice really makes a measurable difference?

Tuesday August 20, 2024 11:50am - 12:20pm PDT

Capri 6

The presentation will explain how Agile coaches are currently challenged to know which advice will have the most cost-effective impact on their teams. The audience will be presented with burn-up charts from Teams that show significantly differing results. The presentation will explain the guidelines under which the teams are operating. The audience will be asked what issues they see with those teams and choose what they would suggest to help the teams succeed.

Then it is revealed to the audience that the teams are simulated and there is only one simple source of randomness. The potential benefits of learning more about Agile dynamics from simulations will be explained. Just as a pilot learns from hours in a simulator, so could an Agilist learn a lot more from literally thousands of iterations in a day than they might from a whole career as a Scrum Master or coach.

Speakers

Dr. Anthony Earl

Space Agile Coach, Lockheed Martin

Dr. Anthony Earl has deep experience with software engineering environments, software development processes and associated database designs. He is the author of two books and many papers on those topics and the original author of the NIST/ECMA Reference Model for Software Engineering... Read More →

Tuesday August 20, 2024 11:50am - 12:20pm PDT
Capri 6

Breakout

11:50am PDT

Control the Narrative: Monitoring Tells a Story of Your Availability

Tuesday August 20, 2024 11:50am - 12:20pm PDT

Capri 8

From Infrastructure, Database, Network, Application, Real User Monitoring to Synthetic -- Observability for each layer is instrumented. When monitoring is enabled across all layers, correlation is a compelling storytelling tool. Understanding the indicators of availability will help accurately observe and monitor your production system. The next step is partnership. How do we make the data tell a meaningful story?

Speakers

Corry Stanley

Senior Director, Discover Financial Services

Corry Stanley is a software engineering leader with more than 20 years of experience in financial services. Throughout her career, she has focused on delivery and operations within application development and infrastructure aspects of technology. Beginning her career as an auditor... Read More →

Megan Shelton

Senior Manager Chapter Lead - Observability, Discover Financial Services

As an IT leader I have had the opportunity to lead multiple Development, Engineering and Operations teams that provide services enabling the business to deliver better applications to our customers. I strive to move organizational ideas and technology forward with a focus on the end... Read More →

Tuesday August 20, 2024 11:50am - 12:20pm PDT
Capri 8

Breakout

11:50am PDT

TBA

Tuesday August 20, 2024 11:50am - 12:20pm PDT

Capri 10

Tuesday August 20, 2024 11:50am - 12:20pm PDT
Capri 10

Breakout

11:50am PDT

The AI Future of Information Security

Tuesday August 20, 2024 11:50am - 12:20pm PDT

Azure Ballroom

DevSecOps hasn't worked out nearly as well as the original move of DevOps. In this talk, we'll explore why that is and, more importantly, show how the current changing dynamics in technology now favor a new era of security. By leveraging AI, we're seeing a radical transformation of tried-and-true security practices from code scanning and risk assessments to threat modeling and API defense.

This talk will cover how top performers are leveraging the latest models, prompting techniques, and research to radically change how infosec is contributing value to the organization. This won't be just a history lesson or a theory talk about AI and security, but instead, you'll leave with pragmatic tips, tools, and techniques for this next era.

Speakers

James Wickett

CEO & Co-Founder, DryRun Security

James is the CEO and Co-Founder of DryRun Security, a devtool company that uses a first-of-its-kind Contextual Security Analysis to help developers create more secure software across the entire development and deployment pipeline.He is a dynamic speaker on software engineering topics ranging from security to development practices and he has spent a lot of time at the intersection of the DevOps and Security... Read More →

Tuesday August 20, 2024 11:50am - 12:20pm PDT
Azure Ballroom

Breakout

12:20pm PDT

LUNCH

Tuesday August 20, 2024 12:20pm - 1:30pm PDT

Expo Hall

Tuesday August 20, 2024 12:20pm - 1:30pm PDT
Expo Hall

Break

1:30pm PDT

Platform Strategies Accelerating AI Initiatives

Tuesday August 20, 2024 1:30pm - 2:00pm PDT

Capri 6

For years the Platform Engineering movement has gained momentum demonstrating organizational gains in availability, security, and developer productivity. Platform strategies often naturally encourage movements in other strategic areas of a technology roadmap such as API and data strategies. The consistent interface and accessibility to your data that platform strategies have built are proving to be an accelerator for AI initiatives that benefit from predictable and consistent interfaces to your proprietary data. We will see many of the organizations with effective and scalable cloud and platform strategies be the first to deliver meaningful AI wins to their employees and customers.

Speakers

Andy Domeier

Sr Director of Technology, SPS Commerce

Andy has been in Technology Operations leadership at SPS Commerce since 2005 and leading System Operations, Reliability Engineering (SRE), Cloud Operations, and Continuous Improvement teams. SPS's continuously growing retail network creates a fun environment of persistent growth challenges... Read More →

Tuesday August 20, 2024 1:30pm - 2:00pm PDT
Capri 6

Breakout

1:30pm PDT

Renovate to Innovate: Fundamentals of Transforming Legacy Architecture

Tuesday August 20, 2024 1:30pm - 2:00pm PDT

Capri 8

Renovating old buildings and homes is commonplace, but why is technological renovation often overlooked? Just like a big home renovation adds to the quality of life, a successful architectural renovation has an outsized impact on the pace of innovation. Yet, why are software migrations perceived negatively? Frequently, it stems from past encounters with projects that were disruptive, costly, and executed poorly. In this talk, I outline my learnings on gracefully outgrowing technology and architectural choices, based on my experience scaling payment orchestration at Netflix to 250M members and preparing for the next 250M. You'll leave this session equipped with cognitive frameworks for evaluating architectural health and tactics to overcome common hurdles to transforming legacy architecture. I share battle-tested strategies for successfully navigating a ground-up architectural revamp to unlock innovation and enhance business value.

Speakers

Rashmi Venugopal

Senior Software Engineer, Netflix

Rashmi has a track record of building and operating reliable distributed systems at scale that power mission-critical applications. She spent the last decade designing and developing complex software systems enabling consumers to seamlessly pay for their subscription at Netflix, compute... Read More →

Tuesday August 20, 2024 1:30pm - 2:00pm PDT
Capri 8

Breakout

1:30pm PDT

TBA

Tuesday August 20, 2024 1:30pm - 2:00pm PDT

Capri 10

Tuesday August 20, 2024 1:30pm - 2:00pm PDT
Capri 10

Breakout

1:30pm PDT

The Science Behind Team Cognitive Load and Why It Matters for Engaged Teams

Tuesday August 20, 2024 1:30pm - 2:00pm PDT

Azure Ballroom

Understanding employee and teams’ experience is vital for leaders, especially in today's tech-driven landscape, as it directly influences customer satisfaction and organizational success. The swift digital evolution of employee experience, propelled by remote work and increased communication demands, underscores the crucial role of cognitive load in understanding and improving team health and performance.

Cognitive overload arises when demands exceed our working memory capacity, akin to a computer overwhelmed by too many open files, resulting in poor decision-making, decreased productivity, and burnout. At team level, there are a myriad of factors that influence cognitive load, but through our research we have boiled them down to 4 key areas of concern for knowledge-intensive teams: Team Characteristics, Task Characteristics, Work Processes & Practices, and Work Environment & Tools. Addressing the top cognitive load drivers in these 4 areas has shown to correlate strongly with higher work satisfaction, reduced turnover, and a decrease in employee burnout.

In this talk Dr. Laura Weis will share the science and research behind these novel insights into team cognitive load, and Manuel Pais will share practical examples and approaches based on Team Topologies for leaders to keep team cognitive load in check, especially during transformation initiatives with high business expectations. Join to learn how why socially and performance minded organizations are including science and data-driven team cognitive load assessment and evolution in their toolbelt, paving the way for healthier, more engaged teams that deliver sustainable business results with adequate support and workplace environment.

Speakers

Manuel Pais

Co-author of Team Topologies

Manuel is a co-author of Team Topologies: Organizing Business and Technology Teams for Fast Flow. Recognized as a thought leader in organizational dynamics, Manuel helps organizations rethink, align and evolve their organizational, business, and technical structures to accelerate... Read More →

Dr. Laura Weis

Head of Future of Work, Satalia/VML

Tuesday August 20, 2024 1:30pm - 2:00pm PDT
Azure Ballroom

Breakout

2:00pm PDT

Microservice Teams – How the Cloud Changes the Way We Work

Tuesday August 20, 2024 2:00pm - 2:30pm PDT

Capri 10

There are a lot of technical challenges and complexity that comes with building a cloud native and distributed architecture. The way we develop backend software has fundamentally changed in the last 10 years. Managing a microservices architecture demands a lot of us to ensure observability and operational resiliency. But, did you also change the way you run your development teams?

Sven will talk about Atlassian’s journey from a monolith to a multi-tenanted architecture and how it impacted the way the engineer teamwork. You will learn how we shifted to service ownership, moved to more autonomous teams (and its challenges), and established platform teams.

Speakers

Sven Peters

DevOps Advocate, Atlassian

Sven Peters, DevOps advocate at Atlassian, has been studying trends in software development for the last 15 years uncovering the cultural and technical attributes to help development teams work effectively and drive innovation. He has 20 years experience in writing code, leading teams... Read More →

Tuesday August 20, 2024 2:00pm - 2:30pm PDT
Capri 10

Breakout

2:00pm PDT

Practical Modern Enterprise Architecture: Modernising Architecture & Ways of Working at Saxo Bank

Tuesday August 20, 2024 2:00pm - 2:30pm PDT

Capri 8

Simon Rohrer takes you on a whistle-stop tour of all that we’ve achieved in the last 5 years at Saxo Bank combining multiple modern ways of working under a hands-on Modern Enterprise Architecture approach for sociotechnical transformation:

- Using cloud class technologies - Docker, Kubernetes, serverless, and more - as a lever to drive autonomy and alignment around a Team Topologies and BVSSH model

- Introducing event-driven architectures and an operational and analytical Data Mesh on Kafka as a foundation for a data-driven culture, an improvement in resilience, and a platform for Generative AI and machine learning

- Autonomation everywhere - implementing build and deployment pipelines in Azure DevOps inspired by Tapabrata Pal’s CapitalOne pipeline model and “Better Governance – Banking on Continuous Delivery” talk at DOES18 in London; automating Change Advisory Board and Change Requests; moving deliveries to production from once every two weeks to multiple times a day.

- Communication structures - using chat infrastructure like Microsoft Teams as an information radiator across the entire technology organisation

- Know Your Architecture - using ServiceNow, the Configuration Management Database and Common Service Data Model, and Spotify’s Backstage, as well as observability tools like Elastic and Grafana, as a foundation for governance, understanding, and automation

- Authoring regulator-required in-house formal technology and ways-of-working policies and procedures and using them as a driver for modernisation

As a contributor to Jonathan Smart’s Sooner Safer Happier, and with 30 years of experience across Software Engineering, Enterprise Architecture and Ways of Working Transformation, Simon has brought all of his experience to bear on improving customer and colleague experience, increasing speed to market, and reducing cost and complexity in Saxo Bank - and learned much more from his colleagues and experiences along the way.

Speakers

Simon Rohrer

Head of Enterprise Technology Architecture and Ways of Working, Saxo Bank

Simon Rohrer, Head of Enterprise Technology Architecture and Ways of Working at Saxo Bank has spent his career advocating for modern ways of working, with roles in hands on software engineering, agile coaching with a focus on technical excellence, and senior roles in enterprise architecture... Read More →

Tuesday August 20, 2024 2:00pm - 2:30pm PDT
Capri 8

Breakout

2:00pm PDT

Strategic Sourcing and Team Topologies: Rethinking Interaction Modes for Procurement

Tuesday August 20, 2024 2:00pm - 2:30pm PDT

Azure Ballroom

Over the last 10 years 18F has has led and assisted in dozens of technology acquisitions for government partners seeking digital transformation.

It’s common that government buyers think of only two ways of interacting with a vendor: “hands-off” or “collaboration.” However, these words oversimplify how technology teams can and should interact. Well-designed team interactions can dramatically improve effectiveness, but badly-designed interactions may lead to frustration or failure.

Sourcing business models and Team Topologies offer new languages for interaction, and these can help us select better ways of working, depending on circumstances. These frameworks also can help diagnose structural problems, using team interactions as indicators of issues with team or contract boundaries.

This talk takes a retrospective look at various government technology projects. We'll make sense of the opportunities and challenges in this new frame and draw lessons for people on both sides of technology procurement.

Speakers

Elizabeth Ayer

Innovation Specialist, 18F

Elizabeth Ayer does Product Management for 18F, an innovation wing of the U.S. Federal Government, where she coaches teams to “think product.” Focus on user outcomes, delivered in small, steady pieces, allows software teams to break through the red tape.Previously, she was the... Read More →

Tuesday August 20, 2024 2:00pm - 2:30pm PDT
Azure Ballroom

Breakout

2:00pm PDT

Wiring for Flow

Tuesday August 20, 2024 2:00pm - 2:30pm PDT

Capri 6

Building upon foundations in lean, agile, and DevOps, flow has emerged as one of the defining characteristics of successful organizations. Yet the lack of visibility into activity and information flow, coupled with the dynamic nature of relationships and interactions, makes flow difficult to understand, much less engineer, in a large, complex organization.

Meanwhile, the explosive growth of global-scale computer networks has enabled unparalleled collaboration and operational performance under extremely harsh and complex conditions. To learn how to achieve flow in our organizations, it behooves us to investigate what we can apply to our organizational systems from how we build flexible, scalable, and efficient digital networking systems.

How can we use the success of managing complexity in digital networking to help us think more effectively about stability, autonomy, and adaptability in teams and organizations? How can we apply concepts like convergence, isomorphism, interfaces, protocols, bandwidth and control planes to help us design more effective cross-organizational collaboration and delivery systems?

Building on our 2024 paper, 'Wiring for Flow', flow expert and co-author of 'Flow Engineering', Steve Pereira, will team up with networking expert and value stream leader at Cisco Systems, John Rauser, to share how digital networking can help us wire a winning organization for flow, laying out a reference model that borrows and builds on solutions from the greatest collaboration challenge of all time.

Speakers

John Rauser

Director of Software Engineering, Cisco Cloud Security

John Rauser is a Director of Software Engineering at Cisco Cloud Security, where his teams are building the next generation of network security products, inventing new ways of delivering security as distributed systems.John has spent the last 10 years working in a variety of different... Read More →

Steve Pereira

CEO, Visible

Steve is obsessed with making tech human, and leveraging it to deliver continuous value.For over 20 years, his focus has been on using mapping techniques to guide ambitious and struggling teams towards their true north.He's a former startup CTO, agency consultant, systems and release... Read More →

Tuesday August 20, 2024 2:00pm - 2:30pm PDT
Capri 6

Breakout

2:40pm PDT

Birds of a Feather

Tuesday August 20, 2024 2:40pm - 3:40pm PDT

Expo Hall

Join fellow attendees for Birds of a Feather discussions in the Expo Hall.

Tuesday August 20, 2024 2:40pm - 3:40pm PDT
Expo Hall

Networking

3:55pm PDT

Technology Leadership To Help Clients and Crew at Vanguard

Tuesday August 20, 2024 3:55pm - 4:15pm PDT

Azure Ballroom

Speakers

Michael Carr

Principal, Vanguard Chief Technology Officer, Vanguard

Tuesday August 20, 2024 3:55pm - 4:15pm PDT
Azure Ballroom

Plenary

4:15pm PDT

Modernizing Business-Critical Systems Without Negatively Impacting Customers at Hawaiian Airlines

Tuesday August 20, 2024 4:15pm - 4:35pm PDT

Azure Ballroom

Speakers

Tracy Behler

Senior Director - Online Experience, Hawaiian Airlines

Kiyoshi Kusachi

Senior Director - IT, Hawaiian Airlines

Tuesday August 20, 2024 4:15pm - 4:35pm PDT
Azure Ballroom

Plenary

4:35pm PDT

TBA

Tuesday August 20, 2024 4:35pm - 4:55pm PDT

Azure Ballroom

Tuesday August 20, 2024 4:35pm - 4:55pm PDT
Azure Ballroom

Plenary

4:55pm PDT

Safe, Responsive, Trustworthy, Coherent: A Target Operating Model for Grainger Product Engineering

Tuesday August 20, 2024 4:55pm - 5:15pm PDT

Azure Ballroom

Shared models help clarify what we agree that we’re trying to do. “Agile” has unfortunately become too misunderstood and jargon-y to serve this purpose. At Grainger, we’ve been exploring alternate framing to point more clearly to what we’re trying to do: “Continuous Delivery”, “Modern Software Engineering”, etc. The latest version I’m proposing is a Target Operating Model emphasizing 4 properties: Safe, Responsive, Trustworthy, Coherent. I’ll describe the problems this target operating model is intended to solve and the reactions it has received so far.

Speakers

Jason Yip

Senior Manager Product Engineering, Grainger

Jason Yip is a Senior Manager Product Engineering at Grainger. He first encountered Extreme Programming in 1999 and has spent his career working extensively with XP, Agile, Lean, Kanban in multiple roles including build master, developer, delivery lead, consultant, and coach. He was... Read More →

Tuesday August 20, 2024 4:55pm - 5:15pm PDT
Azure Ballroom

Plenary

5:15pm PDT

The Levers Of Leadership at ADP

Tuesday August 20, 2024 5:15pm - 5:35pm PDT

Azure Ballroom

In large enterprises, fostering trust, engagement, and productivity within development teams is crucial for achieving organizational goals. This talk delves into the dynamics of trust within development teams, emphasizing the pivotal role of leadership in cultivating a culture of trust and excellence. Drawing insights from diverse perspectives and the unique challenges faced by large enterprises, we explore innovative ways to foster trust and productivity. We will provide actionable insights tailored to the needs of development teams in enterprise settings. Additionally, we introduce a framework of 4 categories of engagement, purpose, excellence, support, and future orientation, offering leaders 8 actionable questions to assess and enhance their teams' engagement levels. By using these leadership levers, large enterprises can unlock the full potential of their development teams and drive sustainable success in today's competitive landscape.

Speakers

Charles Lafferty

Vice President - CRM, ADP

Charles (Chuck) Lafferty serves as Vice President – CRM, managing an enterprise software organization at ADP.Chuck Joined ADP in 2010 as a senior application developer. Chuck founded the ADP Developer Community, which helped foster new relationships and opened new communication... Read More →

Dr. Mary Hayes

Director of Research - People and Performance, ADP

Dr. Mary Hayes joined the ADP Research Institute in January of 2016. She earned a Ph.D. in Educational Leadership from the University of Nebraska-Lincoln in 2018. Her Master's degree in Educational Psychology from the University of Nebraska - Lincoln was focused on Qualitative, Quantitative... Read More →

Tuesday August 20, 2024 5:15pm - 5:35pm PDT
Azure Ballroom

Plenary

5:35pm PDT

TBA

Tuesday August 20, 2024 5:35pm - 5:50pm PDT

Azure Ballroom

Tuesday August 20, 2024 5:35pm - 5:50pm PDT
Azure Ballroom

Plenary

5:50pm PDT

Closing Remarks

Tuesday August 20, 2024 5:50pm - 6:00pm PDT

Azure Ballroom

Speakers

Jeff Gallimore

CTIO, Excella

Gene Kim

Founder, Author, IT Revolution

Tuesday August 20, 2024 5:50pm - 6:00pm PDT
Azure Ballroom

Plenary

6:00pm PDT

Industry Party

Tuesday August 20, 2024 6:00pm - 8:00pm PDT

Expo Hall

Tuesday August 20, 2024 6:00pm - 8:00pm PDT
Expo Hall

Break

8:45am PDT

Opening Remarks

Wednesday August 21, 2024 8:45am - 8:50am PDT

Azure Ballroom

Speakers

Gene Kim

Founder, Author, IT Revolution

Jeff Gallimore

CTIO, Excella

Wednesday August 21, 2024 8:45am - 8:50am PDT
Azure Ballroom

Plenary

8:50am PDT

Exploring What GenAI Can Do for Vanguard Crew and Clients

Wednesday August 21, 2024 8:50am - 9:10am PDT

Azure Ballroom

Speakers

Devlin McConnell

Senior Manager - Emerging Technology | Generative AI, Vanguard

Matt Butler

Director Analytics & Automation - Center for Audit Practices and Enablement, Vanguard

Wednesday August 21, 2024 8:50am - 9:10am PDT
Azure Ballroom

Plenary

9:10am PDT

Generative AI Governance Strategy at Scale (Adobe)

Wednesday August 21, 2024 9:10am - 9:25am PDT

Azure Ballroom

Wednesday August 21, 2024 9:10am - 9:25am PDT
Azure Ballroom

Plenary

9:25am PDT

The Death of the Junior Developer, and Other Lessons Learned

Wednesday August 21, 2024 9:25am - 9:45am PDT

Azure Ballroom

Speakers

Steve Yegge

Cody Platform Guy, Sourcegraph

I've worked in a broad range of engineering domains, but I always come back to developer tools and dev productivity, because I never feel productive enough.Cody is changing that.

Wednesday August 21, 2024 9:25am - 9:45am PDT
Azure Ballroom

Plenary

9:45am PDT

Generative AI in the Enterprise: One Year Later

Wednesday August 21, 2024 9:45am - 10:05am PDT

Azure Ballroom

In this talk, we will look at how the deployment of Generative AI-powered products and services has played out in the large enterprise over the last year. What use cases are winning, and which ones are taking longer to realize value? How has last year's toolchain evolved and updated? How has the development of GenAI products matured across the different facets of software delivery like agile, devops, security, and data science. How has the promise of platforms helped enable large groups to accelerate their development cycles? In the context of these questions, we will review the patterns that are making teams successful, and the anti-patterns that are holding them back, based on lessons from deploying GenAI at one of the world's largest software companies.

Speakers

John Rauser

Director of Software Engineering, Cisco Cloud Security

Wednesday August 21, 2024 9:45am - 10:05am PDT
Azure Ballroom

Plenary

10:05am PDT

TBA

Wednesday August 21, 2024 10:05am - 10:20am PDT

Azure Ballroom

Wednesday August 21, 2024 10:05am - 10:20am PDT
Azure Ballroom

Plenary

10:25am PDT

15-Minute Break

Wednesday August 21, 2024 10:25am - 10:40am PDT

Expo Hall

Wednesday August 21, 2024 10:25am - 10:40am PDT
Expo Hall

Break

10:40am PDT

Every AI Engineer Deserves an AI Platform, and Other Lessons Learned

Wednesday August 21, 2024 10:40am - 10:55am PDT

Azure Ballroom

Speakers

Patrick Debois

Dev(Sec)Ops Advisor & Author

Patrick Debois is considered to be the godfather of the DevOps movement after he coined the term DevOps accidentally in 2008. Through his work, he creates synergies of projects and operations by using Agile techniques in development, project management, and system administration... Read More →

Wednesday August 21, 2024 10:40am - 10:55am PDT
Azure Ballroom

Plenary

10:55am PDT

TBA

Wednesday August 21, 2024 10:55am - 11:15am PDT

Azure Ballroom

Wednesday August 21, 2024 10:55am - 11:15am PDT
Azure Ballroom

Plenary

11:15am PDT

TBA

Wednesday August 21, 2024 11:15am - 11:35am PDT

Azure Ballroom

Wednesday August 21, 2024 11:15am - 11:35am PDT
Azure Ballroom

Plenary

11:35am PDT

Lessons Learned From OpenAI Customer Case Studies

Wednesday August 21, 2024 11:35am - 11:55am PDT

Azure Ballroom

Speakers

Joe Beutler

Solutions Engineer, OpenAI

Wednesday August 21, 2024 11:35am - 11:55am PDT
Azure Ballroom

Plenary

11:55am PDT

Creating GenAI Applications That People Can Trust

Wednesday August 21, 2024 11:55am - 12:15pm PDT

Azure Ballroom

Speakers

Adam Seligman

VP Generative Builders, AWS

Wednesday August 21, 2024 11:55am - 12:15pm PDT
Azure Ballroom

Plenary

12:15pm PDT

LUNCH

Wednesday August 21, 2024 12:15pm - 1:25pm PDT

Expo Hall

Wednesday August 21, 2024 12:15pm - 1:25pm PDT
Expo Hall

Break

1:25pm PDT

Rise of the AI Engineer

Wednesday August 21, 2024 1:25pm - 1:40pm PDT

Azure Ballroom

Speakers

Shawn "Swyx" Wang

Writer, Founder, Devtools Startup Advisor

I document the Rise of the AI Engineer on Latent.Space, and am working on the Smol AI company based in San Francisco. I also help devtools startups cross the chasm (devrel, advising and investing) and will always be the champion for Learning in Public... Read More →

Wednesday August 21, 2024 1:25pm - 1:40pm PDT
Azure Ballroom

Plenary

1:40pm PDT

Deep Fakes: The Lies We Can’t See

Wednesday August 21, 2024 1:40pm - 1:55pm PDT

Azure Ballroom

Join us in this gripping session as we peel back the layers of the banking sector's current state during these dark times. The industry faces relentless direct attacks and ingenious social engineering scams that have evolved with the digital era. As technology progresses, with the rise of DeepFake and powerful AI/ML tools like ChatGPT, scammers exploit these innovations, making cybersecurity an ever more critical pursuit.

Representing a leading bank, we will share our first-hand experience of navigating these challenges and fortifying the protection of our customers' invaluable data and assets. Delve into the organizational hurdles we confronted from a cybersecurity perspective and gain insights into the measures we have implemented to safeguard privacy and ensure financial safety.

During our session, we will showcase a live demo, unveiling the impact of DeepFake on fraud. Discover the risks it poses to the banking sector and beyond, explore future implications, and learn about our proactive steps to mitigate these risks. Gain invaluable insights, practical advice, and stay ahead in the ever-evolving cybersecurity landscape. Don't miss this opportunity to safeguard your data and assets.

Speakers

George Proorocu

IT OPS Chapter Lead - Cybersecurity & Fraud, ING Bank

An IT industry veteran with 15 years of experience, starting from hands-on technical roles to leading engineering teams in security-critical sectors. Passionate about coaching, development, teaching, and supporting others.George started his journey as a professional chess player at... Read More →

Wednesday August 21, 2024 1:40pm - 1:55pm PDT
Azure Ballroom

Plenary

1:55pm PDT

TBA

Wednesday August 21, 2024 1:55pm - 2:10pm PDT

Azure Ballroom

Wednesday August 21, 2024 1:55pm - 2:10pm PDT
Azure Ballroom

Plenary

2:10pm PDT

Dear CIO: Sorry for All the GenAI Tech Debt

Wednesday August 21, 2024 2:10pm - 2:25pm PDT

Azure Ballroom

Speakers

John Willis

Author

Wednesday August 21, 2024 2:10pm - 2:25pm PDT
Azure Ballroom

Plenary

2:35pm PDT

10-Minute Break

Wednesday August 21, 2024 2:35pm - 2:45pm PDT

Expo Hall

Wednesday August 21, 2024 2:35pm - 2:45pm PDT
Expo Hall

Break

2:45pm PDT

Workshops

Wednesday August 21, 2024 2:45pm - 4:15pm PDT

Capri 6

Wednesday August 21, 2024 2:45pm - 4:15pm PDT
Capri 6

Workshop

4:25pm PDT

Paradiso: Enterprise Comedy Part III

Wednesday August 21, 2024 4:25pm - 4:55pm PDT

Capri 6

The finale, Part III of Bryon’s Enterprise Comedy, a journey of the transformation leader's soul toward innovation!

Part I (Inferno) described the recognition and rejection of bureaucracy along the 12 parsecs of bureaucratic hell. https://videos.itrevolution.com/watch/777439226

In Part II (Purgatorio) we climbed the Mount Purgatory of Enterprise Transformation, describing the the nature of sins against transformation, examples of vice and virtue, and socio-technical moral issues in transformation attempts. We found Borg in the Garden of DevOps and prayed for the return of Cloud Foundry. https://videos.itrevolution.com/watch/873160326

In this final chapter, we will explore seven virtues for enterprise tech transformation leaders and examples of these virtues in practice, with practical advice for how to advance your transformation... AND your career!

The allegory draws on Bryon’s experience co-founding and scaling the Department of Defense’s premier software delivery organization, Kessel Run, and now helping other enterprise tech leaders take their organizations on the transformation journey.

Speakers

Bryon Kroger

Founder & CEO, Rise8

Poor technology often leads to poor results.Before Rise8, I spent 10 years in Active Duty Air Force, and for the first seven, I was an intelligence officer using really terrible software.After seeing the impact of horrible software on the battlefield during my deployments, I hung... Read More →

Wednesday August 21, 2024 4:25pm - 4:55pm PDT
Capri 6

Breakout

4:25pm PDT

Protecting Loyalty Programs with a Holistic Fraud Strategy

Wednesday August 21, 2024 4:25pm - 4:55pm PDT

Capri 8

Fraud and Account Takeover is a growing problem in every industry and many companies struggle with implementing or specializing their security controls to more effectively protect their customers. This session will discuss how Southwest Airlines collaborated across Technology silos and Business Teams to create a holistic fraud mitigation strategy and platform.

Speakers

Howard Patty

Senior Manager Technology, Digital Platforms, Southwest Airlines

Howard Patty has led major digital transformation efforts for three multi-billion-dollar companies with roles in Product Management, Application Development, and IT Ops. At Southwest Airlines, he established a team centralizing management of edge services, security, and fraud prevention... Read More →

Tami Eick

Manager, Revenue Protection Services, Southwest Airlines

Wednesday August 21, 2024 4:25pm - 4:55pm PDT
Capri 8

Breakout

4:55pm PDT

Industrial DevOps and Whole-Product Thinking: Creating a Model-Based Enterprise in Pratt&Whitney

Wednesday August 21, 2024 4:55pm - 5:25pm PDT

Capri 6

This session will discuss how industrial DevOps principles and whole product thinking are being employed within RTX's Pratt and Whitney business to create a model-based enterprise (MBE). This digital transformation targets the full life cycle of jet-engines, from early concept development through many years of post-sale support (MRO). The MBE program is not only developing and integrating digital tools, but also ways of working, policies, training, tooling, data sources, and processes. Leveraging Industrial DevOps principles and the company's lean-agile operating system, the MBE is being developed as a whole-product, just as a PW engines are themselves developed as a whole-product. The total network of development and operational value streams is evolving as a whole.

Speakers

Dave Borzillo

Chief Agile Transformation Lead, Pratt & Whitney

Transformational leader skilled in helping both software and hardware teams deliver more value for customers in less time through agility. He is currently the Chief Agile Transformation Lead for Pratt & Whitney in Core Disciplines & Transformation Engineering. Dave is a Scaled Agile... Read More →

Brian Moore

CORE Principal and SAFe iSPCT, RTX

Brian J. Moore is an RTX Principal in and was one of the architects of RTX dual operating system CORE (Customer-Oriented Results and Excellence). His current assignment is in Enterprise Service where he is leading efforts to ensure that the ES operations are lean, agile, and digital... Read More →

Wednesday August 21, 2024 4:55pm - 5:25pm PDT
Capri 6

Breakout

4:55pm PDT

Optionality & The Science of Happy Accidents

Wednesday August 21, 2024 4:55pm - 5:25pm PDT

Capri 10

As a "sneak preview" of our upcoming IT Revolution book Unbundling the Enterprise - APIs, Optionality, and the Science of Happy Accidents, this session will unpack and explain how optionality works and lay out the path for business teams, app-dev, and operations can align to create the conditions for big value events (AKA "happy accidents") to occur in their organizations.

Speakers

Matthew McLarty

CTO, Boomi

Matt McLarty has held global technical leadership positions at Salesforce, IBM and CA Technologies. Matt is an internationally known expert on APIs, microservices, and integration. He is co-author of the O'Reilly books Microservice Architecture and Securing Microservice APIs, and... Read More →

Stephen Fishman

Global Practice Lead - Customer Success Strategy & Architecture, MuleSoft

Stephen Fishman is MuleSoft's global practice leader within MuleSoft's CS Strategy & Architecture team. Stephen leverages more than 25 years of cross-domain experience in the IT, UX, and Business Strategy fields to help enterprises envision and achieve digital transformation via multi-disciplinary... Read More →

Wednesday August 21, 2024 4:55pm - 5:25pm PDT
Capri 10

Breakout

4:55pm PDT

Psychological Safety: It's Not Just About Throwing Chairs

Wednesday August 21, 2024 4:55pm - 5:25pm PDT

Capri 8

The need for psychological safety is well understood across many industries, from critical patient care in nursing to software engineering.

While the need for psychological safety is understood, exactly what it means and how to achieve it are not so well understood. The behavioral changes needed are much more subtle and far-reaching than people realize.

We’ll talk about some real-world examples where lack of psychological safety lead to a major outage and unpack the various ways that psychological safety, or lack thereof played a role in the outcome.

By looking at the ways psychological safety impacted the situation, we can take away practical tips for how to integrate psychological safety into our leadership for teams and organizations.

Speakers

David Stenglein

Platform Strategy Advisor, Missing Mass, LLC

David Stenglein is the owner of Missing Mass and a consultant with a focus on internal platforms. He has worked in engineering, consulting and product management roles at large and small companies. He has architected and built large public websites using cloud-native principles. During... Read More →

Erin Doyle

Staff Platform Engineer, Lob

Erin Doyle is a Staff Platform Engineer @Lob. For the last 20+ years prior she’s been working as a Full Stack Engineer with a focus on the Front-End. She’s also an instructor for Egghead.io and given talks and workshops focusing on building the best and most accessible experiences... Read More →

Wednesday August 21, 2024 4:55pm - 5:25pm PDT
Capri 8

Breakout

5:25pm PDT

KNOWLEDGE WORKER: A Musical Quest for the Soul of AI

Wednesday August 21, 2024 5:25pm - 5:45pm PDT

Azure Ballroom

Speakers

Forrest Brazeal

Cofounder/Managing Partner, Forrest & Freeman

I led some of the world's most innovative developer content and community teams at companies like Google and A Cloud Guru. Now I help companies like yours talk effectively to developers.Grab 60 minutes with me 1:1 and let's figure out how to tell your story: https://calendar.app.google/YKVH6161d6yBTJpH7For... Read More →

Wednesday August 21, 2024 5:25pm - 5:45pm PDT
Azure Ballroom

Plenary

5:45pm PDT

Lightning Talks

Wednesday August 21, 2024 5:45pm - 6:45pm PDT

Azure Ballroom

Join us for engaging, thought-provoking, and emotionally resonant lightning talks delivered by members of the DevOps community.

Wednesday August 21, 2024 5:45pm - 6:45pm PDT
Azure Ballroom

Plenary

6:45pm PDT

IT Revolution Author Book Signings

Wednesday August 21, 2024 6:45pm - 7:30pm PDT

Azure Ballroom

Join us for a special event featuring book signings by renowned authors from IT Revolution. Meet the authors, get your books signed, and engage in insightful conversations about their latest works.

Wednesday August 21, 2024 6:45pm - 7:30pm PDT
Azure Ballroom

Plenary

8:45am PDT

Opening Remarks

Thursday August 22, 2024 8:45am - 8:50am PDT

Azure Ballroom

Speakers

Jeff Gallimore

CTIO, Excella

Gene Kim

Founder, Author, IT Revolution

Thursday August 22, 2024 8:45am - 8:50am PDT
Azure Ballroom

Plenary

8:50am PDT

The Top 3 Patterns From Past Ways of Working You Need to Know!

Thursday August 22, 2024 8:50am - 9:10am PDT

Azure Ballroom

Speakers

Jon Smart

Founder, Business Agility Coach and Leader, Sooner Safer Happier

Jon is a business agility practitioner, thought leader, and coach. Jon is the lead author of the award winning and bestselling Sooner Safer Happier: Patterns and Antipatterns for Business Agility and co-founder of Sooner Safer Happier Ltd, helping large organizations deliver better... Read More →

Thursday August 22, 2024 8:50am - 9:10am PDT
Azure Ballroom

Plenary

9:10am PDT

Presentation by ADM John Richardson

Thursday August 22, 2024 9:10am - 9:30am PDT

Azure Ballroom

Speakers

Admiral John Richardson

USN (Retired)

Admiral John Richardson served 37 years in the U.S. Navy, completing his service as the Chief of Naval Operations (CNO), the top officer in the Navy. Since retirement, he has joined the boards of several major corporations and works in leader development.While in the Navy, Richardson... Read More →

Thursday August 22, 2024 9:10am - 9:30am PDT
Azure Ballroom

Plenary

9:30am PDT

Observations and Lessons Learned from the XZ Attack

Thursday August 22, 2024 9:30am - 9:50am PDT

Azure Ballroom

Speakers

Stephen Magill

VP, Product Innovation, Sonatype

Dr. Stephen Magill was the CEO and co-founder of MuseDev and is now VP of Product Innovation at Sonatype. He has spent his career developing tools to help developers identify errors, gauge code quality, and detect security issues. Stephen has led multiple large-scale research initiatives... Read More →

Thursday August 22, 2024 9:30am - 9:50am PDT
Azure Ballroom

Plenary

9:50am PDT

Enabling Enterprise Innovation at the Edge across the Dept of Navy (and beyond)

Thursday August 22, 2024 9:50am - 10:10am PDT

Azure Ballroom

Speakers

Justin Fanelli

Acting Dept of Navy CTO | Technical Director, PEO Digital

Thursday August 22, 2024 9:50am - 10:10am PDT
Azure Ballroom

Plenary

10:10am PDT

Modularity To Expand The Contractor and Industrial Base for the US Navy

Thursday August 22, 2024 10:10am - 10:30am PDT

Azure Ballroom

Speakers

Capt Andrew Biehn

U.S. Navy

Thursday August 22, 2024 10:10am - 10:30am PDT
Azure Ballroom

Plenary

10:40am PDT

20-Minute Break

Thursday August 22, 2024 10:40am - 11:00am PDT

Expo Hall

Thursday August 22, 2024 10:40am - 11:00am PDT
Expo Hall

Break

11:00am PDT

A Decade with DORA

Thursday August 22, 2024 11:00am - 11:30am PDT

Azure Ballroom

DORA will publish its tenth report on software delivery performance this year, marking more than a decade of research into what it takes to build and scale high-performing technology teams.

Let's take a moment to reflect on how far we've come, celebrate the successes of today's DORA community, and make some predictions about the future.

This session will explore some of DORA's key findings including:

• Speed and stability are not tradeoffs
• A healthy culture is essential
• Improve by alleviating your team's constraints
• Software delivery performance is good for organizational outcomes and practitioner well-being

We will also look at some of DORA's neighbors, including flow metrics, the SPACE framework, and the Dimensions of DevEx.

Join us for success stories, cautionary tales, and advice about how to leverage DORA to help your team get better at getting better.

Speakers

Nathen Harvey

DORA Lead and Developer Advocate, Google Cloud

Nathen Harvey, Developer Relations Engineer, leads the DORA team at Google Cloud. DORA's work enables teams and organizations to thrive by delivering industry-shaping, accessible, and actionable research. Nathen has learned and shared lessons from some incredible organizations, teams... Read More →

Thursday August 22, 2024 11:00am - 11:30am PDT
Azure Ballroom

Breakout

11:00am PDT

Bridging the Gap: Empowering Civil Engineering Projects through DevOps and Fusion Teams

Thursday August 22, 2024 11:00am - 11:30am PDT

Capri 8

We will explore the collaborative strategies that unite software development and civil engineering. The session will delve into the unique challenges faced in civil engineering projects and the need for streamlined processes. Real-life case studies will showcase successful implementations of fusion teams, highlighting their positive impact on project outcomes. Practical tips, tools, and techniques will be shared to maximize collaboration between software and civil engineering teams, fostering a culture of cross-functional cooperation.

Speakers

Dan Mazzella

Global Director of Software Development, Arcadis

Dan has been building software since before the dot-com days, responsible for the modernization, site reliability and greenfield projects, as well as responsible for hiring software and devops engineers at various stages and skill levels, from junior to architect level. He has built... Read More →

Thursday August 22, 2024 11:00am - 11:30am PDT
Capri 8

Breakout

11:00am PDT

Cost Versus Stability in a Cloud Environment

Thursday August 22, 2024 11:00am - 11:30am PDT

Capri 6

In a cloud environment, where horizontal and vertical scaling are relatively easy and low frictions, engineers often feel the need to choose between cost and stability. This talk posits that cost versus stability trade off is frequently imaginary. In many situations, stable systems are cost effective systems. Join Cat to explore real world examples of stability yielding cost savings in a cloud environment. These real world examples will also show how to frame engineering decisions in a way that accurately weights cost and stability concerns, amongst others.

Speakers

Cat Swetel

Senior Director of Engineering, Nubank

Cat is the senior director of engineering for transactional infrastructure and platforms at Nubank. In addition to leadership experience in a variety of settings from startups to large enterprises, Cat is also an accomplished public speaker delivering keynotes, workshops, etc all... Read More →

Thursday August 22, 2024 11:00am - 11:30am PDT
Capri 6

Breakout

11:00am PDT

From 30 to 12,000: The 16 Year Journey of an Internal Community of Practice (CoP)

Thursday August 22, 2024 11:00am - 11:30am PDT

Capri 10

Starting an internal community of practice (CoP) can be difficult, growing and sustaining it can be even more so. A CoP is a group of people who share a common interest in a particular topic or area of work and come together to learn from each other, share ideas, and solve problems. As one industry example, we have been running our Lean-Agile CoP for 16 years, conducting 381 sessions, and grown to over 12,000 members.

We will discuss the challenges and opportunities associated with creating and maintaining a CoP within a company with 90,000+ employees. We will highlight the key factors that contributed to the success of our CoP, such as effective leadership, clear goals and objectives, and a supportive organizational culture.

We will also share the success patterns that we have implemented over the years to support the growth and sustainability of our CoP. These include regular communication and engagement with members, structured learning and development opportunities, recognition and rewards for participation and contribution, and collecting multiple measurements that are used to improve.

Please join us and learn how our Lean-Agile CoP has been the longest running CoP across our company.

Speakers

Christopher D. Williams

Consulting Agile Coach, Northrop Grumman

Christopher D. Williams is a Lean-Agile coach and trainer with Northrop Grumman and a member of the Lean-Agile Center of Excellence (LACE) team. His responsibilities include improving ways of working leveraging Lean-Agile principles and digital tools. He also has over 20 years' experience... Read More →

Dr. Suzette Johnson

NG Fellow, Lean-Agile, Digital, Northrop Grumman

Dr. Suzette Johnson works for Northrop Grumman Corporation near Baltimore, Maryland. As an NG Fellow, she is Northrop Grumman’s Agile Transformation and Center of Excellence Lead. As a Certified Agile Enterprise Coach and Scaled Agile Program Consultant, she has an interest... Read More →

Thursday August 22, 2024 11:00am - 11:30am PDT
Capri 10

Breakout

11:30am PDT

Deliver Faster: Rethinking Software Team Velocity

Thursday August 22, 2024 11:30am - 12:00pm PDT

Azure Ballroom

Everyone is looking for ways to deliver quality software faster. In this talk, Kate will cover models, patterns, and ideas to help you think about your org design, communication structures, and system parameters to optimize for velocity.

You will come away with new ideas for thinking of collaboration, strategies to help you navigate matrix organizations, and tips to improve your teams' execution.

Speakers

Kate Matsudaira

VP Technology, SoFi

Kate Matsudaira is a VP at SoFi where she is responsible for the product & engineering teams behind SoFi’s Money (checking and savings), Credit Card, Invest (Brokerage, Trading, Robo, etc.) insurance, At Work, Lantern, and partnerships products.Prior to that, she was an engineering... Read More →

Thursday August 22, 2024 11:30am - 12:00pm PDT
Azure Ballroom

Breakout

11:30am PDT

Introducing Latency Squeeze Injection (LSI), the Next Generation of Resilience at CapitalOne

Thursday August 22, 2024 11:30am - 12:00pm PDT

Capri 8

As an industry we’ve grown accustomed to the black-and-white definition of the system status – it’s either “Up” or “Down.” But what about the vast domain of insidious gray failures in-between that go undetected during “normal” operations? In this session, we share our experience in how we built ‘PRECog,’ a tool that enables engineering teams to proactively identify high-severity gray failures that had previously been overlooked before they resulted in degraded customer experiences. ‘PRECog” utilizes an advanced form of chaos experimentation we developed called Latency Squeeze Injection (LSI). We explore why we built PRECog at CapitalOne and how we use it to verify Service Level Objectives (SLOs) continuously, proactively identify service degradation points, and improve key aspects of system resilience such as retries, fallbacks, timeouts, circuit breakers, and more.

In this session, Aaron Rinehart and Kyle Smith, Distinguished Engineers at Capital One will share how they have used this new approach to confidently explore system safety boundaries to build more resilient and reliable distributed systems for their products and services.

Speakers

Aaron Rinehart

Global Cybersecurity Leader

Prior to Capital One, Aaron has collected a diverse set of experiences solving complex challenging engineering problems throughout his tech career at companies that span across multiple consumer industries and cover the range from startup to the Fortune 4.Aaron is most notably known... Read More →

Thursday August 22, 2024 11:30am - 12:00pm PDT
Capri 8

Breakout

11:30am PDT

Mainstreaming Agile and DevOps at Lockheed Martin: Using the Overton Window to Augment Adoption

Thursday August 22, 2024 11:30am - 12:00pm PDT

Capri 6

Many Agile and DevOps texts focus on the software aspect and don’t delve into hardware systems development in a government contractor context. We have to deal with both of those, and they are not traditionally a good fit for Agile and DevOps. At Lockheed Martin, we need to understand where teams and organizations are along their journey, and tailor our coaching accordingly. The Overton Window https://en.wikipedia.org/wiki/Overton_window, a political concept that attempts to show how to identify successful political policy on a sliding scale of acceptability, is a great analogy to use to help determine what tools to use and approach to take.

Speakers

Jordan Stoner

Agile Coach, Lockheed Martin

Jordan Stoner is a an Agile Coach on multiple programs at Lockheed Martin. Jordan teaches multiple Agile and Scaled Agile Courses internally, helping Lockheed Martin learn and understand how to win and execute to increase our value to our customers and shareholders.Coming to Lockheed... Read More →

Thursday August 22, 2024 11:30am - 12:00pm PDT
Capri 6

Breakout

11:30am PDT

Revolutionising Mainframe Developer Experience Using Empathy and Design Thinking at Legal & General

Thursday August 22, 2024 11:30am - 12:00pm PDT

Capri 10

The Impala project has been set up at Legal & General (L&G) with the objective to transform the mainframe engineering and delivery landscape, making use of modern engineering, cloud and data technologies that will increase the ability to delivery quantity quickly while also improving quality. A fundamental consideration was to focus not just on the developer experience but also the desire to remove the need for engineers to have mainframe experience, to enable L&G to attract and retain future engineering talent as well as remove key person risk.

Speakers

Tariq Surty

Director of IT, Legal and General

Senior leader and subject matter expert in Big Change for IT Infrastructure and Operations, Application Development and Process re-engineering across a variety of industry sectors. I have a deep-rooted desire to drive vision-aligned change initiatives through organizations, drawing... Read More →

Jennifer Pickard

Head of Engineering, Legal and General

Bharghava Bhogireddy

Senior Operations Architect, Legal and General

Bharghava Vamsi Bhogireddy (Vamsi) has been an integral part of the L&G Innovation team since 2012. With a key focus on increasing efficiency, scalability and automation to match the business growth strategies.The two most significant initiatives related to:- Scaling the Pension Auto... Read More →

Thursday August 22, 2024 11:30am - 12:00pm PDT
Capri 10

Breakout

12:00pm PDT

Product Ops x DevOps

Thursday August 22, 2024 12:00pm - 12:30pm PDT

Azure Ballroom

Bringing a DevOps mindset to Product Operations — how Oscar has embedded Product Operations within pods/scrum teams to improve day-to-day operations through process execution & ongoing improvements.

Speakers

Clare Hawthorne

Senior Director, Engineering & Product Operations, Oscar Health

I am Clare Hawthorne, the Senior Director of Engineering & Product Operations at Oscar Health. Im a technology leader with a passion for optimizing Engineering & Product teams. My super power is "run state" -- I get out of bed each morning with the goal of paving the road to make... Read More →

Thursday August 22, 2024 12:00pm - 12:30pm PDT
Azure Ballroom

Breakout

12:00pm PDT

TBA

Thursday August 22, 2024 12:00pm - 12:30pm PDT

Capri 8

Thursday August 22, 2024 12:00pm - 12:30pm PDT
Capri 8

Breakout

12:00pm PDT

TBA

Thursday August 22, 2024 12:00pm - 12:30pm PDT

Capri 10

Thursday August 22, 2024 12:00pm - 12:30pm PDT
Capri 10

Breakout

12:00pm PDT

TBA

Thursday August 22, 2024 12:00pm - 12:30pm PDT

Capri 6

Thursday August 22, 2024 12:00pm - 12:30pm PDT
Capri 6

Breakout

12:30pm PDT

LUNCH

Thursday August 22, 2024 12:30pm - 2:00pm PDT

Expo Hall

Thursday August 22, 2024 12:30pm - 2:00pm PDT
Expo Hall

Break

2:00pm PDT

EDF: Accelerating Digitalization of Nuclear and Thermal Power

Thursday August 22, 2024 2:00pm - 2:30pm PDT

Capri 6

In France, 70% of electricity comes from Nuclear. To reduce carbon emissions as well as improve energy sovereignty, "Electricité de France (EDF)" has embarked in the industrial transformation of the century, including the digitalization of nuclear and thermal power production. The transformation involves recruiting 150,000 more employees for the EDF nuclear branch in the next 10 years.

In this talk, Clément Sabater (EDF), Claude Ampigny (AWS) and Olivier Jacques (AWS) will provide a behind the scene view on how the digitalization program aims at taking advantage of a "You Build It, You Run it" approach, supported by "Team Topologies", Amazon mechanisms such as PR/FAQ and two pizza teams, Lean, a great Developer Experience (DevEx), so that we can wire the best winning organization.

As Cédric Lewandowski, Senior Executive Vice President of EDF Nuclear and Thermal said at the AWS Summit in Paris: "While being a representative of an old dinosaur [...], I believe we (EDF and AWS) have a common faith in the progress of science and technology".

This is day 1 of a 10-year transformation journey which we would like to share with you, and hear feedbacks.

Speakers

Claude Ampigny

Sr Customer Delivery Architect, AWS

I am a passionate Cloud Transformation consultant with over 17 years of professional experience. For the past 7 years, I have been part of the AWS Professional Service Team, where I have helped companies of all sizes and industries achieve their cloud adoption goals. Throughout my... Read More →

Olivier Jacques

Sr DevOps and Cloud Architect, AWS

Cloud addict, I lead customer-obsessed Cloud, DevOps, and DevEx transformations.

Clément Sabater

Delivery Manager, EDF

I am a passionate professional with over two decades of experience in IT delivery management and a deep love for DevOps technologies and organization. My journey into the world of DevOps began in 2003, and since then, I have dedicated myself to exploring and implementing cutting-edge... Read More →

Thursday August 22, 2024 2:00pm - 2:30pm PDT
Capri 6

Breakout

2:00pm PDT

Exploring The Unintended Consequences of Automation in Software

Thursday August 22, 2024 2:00pm - 2:30pm PDT

Capri 8

Automation is ubiquitous—it is entwined in our daily lives in ways that we aren’t always aware of. It has been woven into all aspects of modern software by being presented as a utopian vision: a way of making human lives easier, doing repetitive tasks faster and with fewer errors, freeing us fallible humans up to do other (more important) work. But anyone who has worked directly with automated systems knows that we are still very far from such a dreamy reality.

This talk delves into detailed research from the VOID about how automation is involved in software incidents. Our focus on this area stems from the growing portrayal of automation as a panacea for various software incident issues, despite its limitations in effectively addressing these challenges, such as reliable detection and resolution of software issues or analyzing and disseminating learnings from these incidents back into the organization and its products and services.

The research revealed multiple, often competing, roles that automation can play over the course of an incident, and most importantly underscored how important humans are at understanding, troubleshooting, and recovering from automated software issues.

We close with research-backed suggestions for ways we can coexist and build better systems in partnership with automation.

Speakers

Courtney Nash

Head of the VOID, The VOID

Courtney Nash is a researcher focused on system safety and failures in complex sociotechnical systems. An erstwhile cognitive neuroscientist, she has always been fascinated by how people learn, and the ways memory influences how they solve problems. Over the past two decades, she’s... Read More →

Thursday August 22, 2024 2:00pm - 2:30pm PDT
Capri 8

Breakout

2:00pm PDT

Fixing Our CI/CD: How Ephemeral Environments Increased Our Cycle Time to Deploy

Thursday August 22, 2024 2:00pm - 2:30pm PDT

Azure Ballroom

At Pepsi Our DevOps and SRE teams were constantly struggling to keep static testing / staging environments up and running. New commits and PRs by nature are buggy and prone to breakage jamming up our pipelines. Features were taking too long to get to production but compromising on testing / reliability was not an option. We couldn’t deploy “continuously” with broken pre production environments.

We implemented ephemeral environments and had great success solving all of these problems.

Speakers

Jason Fertel

Digital Commerce Head of Engineering, PepsiCo

Jason is currently an Engineering Head at PepsiCo eCommerce. While there he helped build up and create a global technology team.He joined PepsiCo via the acquisition of his company Simple Machine marketing automation platform focused on retailer media.

Benjie De Groot

Co-founder, Shipyard

Benjie is the co-founder of Shipyard. Previously, he built out CI/CD pipelines for companies ranging in size from seed to Fortune 50. He enjoys automating the mundane and releasing code that he knows has been tested and validated! When not working, he likes hanging out with his pug... Read More →

Thursday August 22, 2024 2:00pm - 2:30pm PDT
Azure Ballroom

Breakout

2:00pm PDT

Taming a Monster: Leading a Big Change as an Individual Contributor

Thursday August 22, 2024 2:00pm - 2:30pm PDT

Capri 10

You dream of taking on big changes at your company, maybe implementing a powerful idea from this conference. But, as an individual contributor (IC), you’re not sure how to get started. Can you lead a big initiative as an IC? Yes, you can – and your role as an IC might provide you with superpowers.

Join this session to learn tips for ICs with audacious goals - and for people managers working with ICs who are ready to step up to a monster challenge.

Speakers

Leaf (Jessica) Roy

Application Architect, MassMutual

After 20 years as a developer, Leaf is now an application architect with a mission of making developers' work lives better. Her current areas of focus are improving processes and observability for software development teams, helping dev teams successfully adapt to new technologies... Read More →

Thursday August 22, 2024 2:00pm - 2:30pm PDT
Capri 10

Breakout

2:30pm PDT

Beyond Blueprints: Building the Future of Cities with Python, Blender, and Generative AI

Thursday August 22, 2024 2:30pm - 3:00pm PDT

Capri 8

Digital Tools can empower engineers and architects to push boundaries, save time, and unlock new possibilities. Come discover how Python, Blender, and AI can transform our cities with practical applications by showcasing how these tools can transform engineer and architecture projects. Come get a sneak peak into their potential for urban development to make a better world.

Speakers

Tadeh Hakopian

Senior Program Manager, Amazon, Inc.

With a background in Architecture and Development Tadeh has supported building large scale projects with diverse teams for over 10 years. By promoting open dialogue, systems thinking, and long term planning he has improved operational efficiencies in all his endeavors. He is a course... Read More →

Thursday August 22, 2024 2:30pm - 3:00pm PDT
Capri 8

Breakout

2:30pm PDT

Creating Enterprise Data Ownership at Vanguard

Thursday August 22, 2024 2:30pm - 3:00pm PDT

Azure Ballroom

Speakers

Steve Brosius

Senior Solutions Consultant, Vanguard

Brian Charles

Senior Manager, Vanguard

Alexa Cain

Product Architect - Investment Data, Specialist, Vanguard

Thursday August 22, 2024 2:30pm - 3:00pm PDT
Azure Ballroom

Breakout

2:30pm PDT

From Layered Teams to Domain-Aligned: A Journey to Predictable Success

Thursday August 22, 2024 2:30pm - 3:00pm PDT

Azure Ballroom

Traditional layered teams often struggle with high coordination, low autonomy, “design by committee" and a lack of predictability in outcomes, leading to inefficiencies and challenges in meeting project timelines. This talk highlights the transformative journey at Wendy’s in going from layered to domain-aligned teams. The presentation delves into the substantial challenges encountered during the realignment process, including navigating organizational boundaries, cultural alignment, and the inevitable discomfort that accompanies change. We discuss the impact of these changes on processes such as release management and highlight the relevance of Conway's Law in shaping team dynamics and output. Through this journey, we uncover the significant benefits of such a transformation: empowered leaders, a deeper understanding of the system, alignment with DevOps culture, and, critically, enhanced predictability of software releases. This talk not only shares insights into the hurdles and successes encountered but also provides a roadmap for organizations looking to embark on their own journey towards more efficient and predictable outcomes.

Speakers

David Faircloth

Sr. Director - Architecture and Platform Engineering, The Wendy's Company

David Faircloth is a seasoned technologist with extensive experience in leading innovative technology solutions and digital transformation initiatives. He currently serves as Sr. Director - Architecture and Platform Engineering at The Wendy's Company.David is a thought leader for... Read More →

Hany Elemary

Founder & CTO, Navalia

Hany Elemary is a Founder & CTO at Navalia. Hany has multidisciplinary experience in software development, architecture and technology organization design. He worked across software startups and large technology organizations in industries such as library science, biopharma, fintech... Read More →

Thursday August 22, 2024 2:30pm - 3:00pm PDT
Azure Ballroom

Breakout

2:30pm PDT

Which Technical Practices Naturally Foster a Culture of Trust and Accountability?

Thursday August 22, 2024 2:30pm - 3:00pm PDT

Capri 10

Learn about how technical transformation and dedication to excellent DevOps practices precede any organizational revolution when looking to change with purpose. Although cultural pillars of high performing teams like trust and accountability are widely sought after, certain DevOps practices help lead to these tendencies more naturally, enabling leadership to quickly see the fruits of their support and engineers to work autonomously, avoid toil and be able to rely on each other to achieve the best outcomes.

Speakers

Sat Agrawal

Expert Application Engineer, Discover Financial Services

Sat Agrawal has an unvarnished commitment to delivering quality results. An avid learner, Sat holds a bachelor’s in computer science from Penn State and remains actively engaged in a wide range of learning resources. He is a Certified Chaos Engineering professional and practitioner... Read More →

Robert Clawson

Sr Principal Product Owner and Dojo coach, Discover Financial Services

Robert is a talented, energetic, and insightful coach focused on helping teams align on their best way of working to build trust and accountability. He has spent more than a decade in the IT field with a primary focus on agile framework, product development, and software quality... Read More →

Thursday August 22, 2024 2:30pm - 3:00pm PDT
Capri 10

Breakout

3:00pm PDT

10-Minute Break

Thursday August 22, 2024 3:00pm - 3:10pm PDT

Expo Hall

Thursday August 22, 2024 3:00pm - 3:10pm PDT
Expo Hall

Break

3:10pm PDT

Birds of a Feather

Thursday August 22, 2024 3:10pm - 4:10pm PDT

Expo Hall

Join fellow attendees for Birds of a Feather discussions in the Expo Hall.

Thursday August 22, 2024 3:10pm - 4:10pm PDT
Expo Hall

Networking

3:10pm PDT

Workshop with ADM John Richardson

Thursday August 22, 2024 3:10pm - 4:10pm PDT

Capri 6

Encourage best-ever performance and engagement by deliberate invitations to build character, competence, and connections in your team.

Speakers

Admiral John Richardson

USN (Retired)

Thursday August 22, 2024 3:10pm - 4:10pm PDT
Capri 6

Workshop

4:10pm PDT

10-Minute Break

Thursday August 22, 2024 4:10pm - 4:20pm PDT

Expo Hall

Thursday August 22, 2024 4:10pm - 4:20pm PDT
Expo Hall

Break

4:20pm PDT

Presentation by Paul Gaffney

Thursday August 22, 2024 4:20pm - 4:40pm PDT

Azure Ballroom

Speakers

Paul Gaffney

CTO

Paul Gaffney is a change agent. He led profound transformations in technology, operations, and overall business results for several iconic American brands including The Home Depot, DICK’s Sporting Goods, Kohl’s, Staples, Office Depot, and Charles Schwab. Paul has held roles including... Read More →

Thursday August 22, 2024 4:20pm - 4:40pm PDT
Azure Ballroom

Plenary

4:40pm PDT

TBA

Thursday August 22, 2024 4:40pm - 5:00pm PDT

Capri 6

Thursday August 22, 2024 4:40pm - 5:00pm PDT
Capri 6

Plenary

5:00pm PDT

Platforms: Perfectly Portable Productivity Propellants?

Thursday August 22, 2024 5:00pm - 5:20pm PDT

Azure Ballroom

Platforms have become the panacea du jour for IT’s many ailments: they reduce cognitive load, eliminate friction, assure compliance, and while they’re at it also make applications portable. Not all platform initiatives deliver on those lofty promises, though, especially in large organizations. Based on a decade experience building platforms both as end-user and provider, this talk dives into what defines a platform, when internal teams should second-guess cloud providers’ interfaces, and how to grow platform usage inside your organization.

Speakers

Gregor Hohpe

Director of Enterprise Strategy, AWS

As Director of Enterprise Strategy at AWS, Gregor helps technology leaders transform both their organization and their technology platform. You’ll find him riding the Architect Elevator from the engine room to the penthouse, perhaps automating serverless solutions in the morning... Read More →

Thursday August 22, 2024 5:00pm - 5:20pm PDT
Azure Ballroom

Plenary

5:20pm PDT

Presentation by André Martin

Thursday August 22, 2024 5:20pm - 5:40pm PDT

Azure Ballroom

Speakers

André Martin

Chief Talent and Learning Officer

André Martin is an organizational psychologist and talent management executive with 20+ years of experience in talent development, executive team development, employee engagement, culture change, c-suite assessment & succession planning, innovation/design thinking, strategy development... Read More →

Thursday August 22, 2024 5:20pm - 5:40pm PDT
Azure Ballroom

Plenary